Privacy Policy

1. About This Policy

1.1 new1bet is committed to protecting the privacy and personal data of all Players and visitors. This Policy sets out how we collect, use, store, share, and protect personal data in connection with the new1bet platform and services.

1.2 By registering a new1bet account, depositing funds, placing wagers, or otherwise using any service provided through new1bet.org, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1.3 This Policy should be read alongside the new1bet Terms & Conditions, which together govern your relationship with new1bet.

2. Data We Collect

2.1 new1bet collects personal data that you provide directly and data that is generated automatically when you use the platform. The categories of personal data we collect include:

Registration and Identity Data

• Full legal name, date of birth, and nationality;
• Email address and Malaysian mobile number;
• Residential address;
• Username and account credentials (password stored in hashed, non-reversible form).

Identity Verification (KYC) Data

• Government-issued identification documents (e.g., MyKad, passport);
• Proof of address documentation;
• Selfie or facial verification images, where required for identity confirmation.

Financial and Transaction Data

• Deposit and withdrawal history and amounts in MYR;
• Payment method details (e-wallet identifiers, bank account numbers — full card numbers are never stored by new1bet);
• Betting and wagering history across all products.

Technical and Usage Data

• IP address, device type, browser type and version, operating system;
• Session duration, pages visited, and in-session activity logs;
• Login timestamps and geographic location data derived from IP address.

Communications Data

• Records of live chat conversations with new1bet support;
• Email correspondence between you and new1bet;
• Feedback, complaints, and dispute records.

2.2 new1bet does not collect sensitive personal data (as defined under applicable data protection law) such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — except where facial verification images are required for KYC purposes, in which case such data is collected solely for identity verification and is not used for any other purpose.

3. How We Use Your Data

3.1 new1bet uses your personal data for the following purposes:

• Account management: creating, maintaining, and securing your new1bet account;
• Service delivery: processing deposits, withdrawals, bets, and wagers on the platform;
• Identity verification: conducting KYC checks as required under international gaming authority licensing and anti-money laundering (AML) obligations;
• Fraud prevention and security: detecting, investigating, and preventing unauthorised access, fraud, money laundering, and other prohibited conduct;
• Responsible gaming: monitoring gambling behaviour to identify signs of problem gambling and applying player protection measures where required;
• Customer support: responding to enquiries, resolving disputes, and providing technical assistance;
• Platform improvement: analysing usage data to improve platform performance, user experience, and product offerings;
• Legal and regulatory compliance: maintaining records and fulfilling reporting obligations under applicable licensing, AML, and data protection requirements;
• Communications: sending account-related notifications, security alerts, and (where you have opted in) promotional communications.

3.2 new1bet does not use your personal data for automated individual decision-making or profiling that produces legal or similarly significant effects without human review, except as required for mandatory AML and fraud screening processes.

4. Legal Basis for Processing

4.1 new1bet processes your personal data on the following legal bases:

• Contractual necessity: processing required to perform our contractual obligations to you under the new1bet Terms & Conditions, including account management, payment processing, and service delivery;
• Legal obligation: processing required to comply with applicable laws, regulations, and licensing requirements — including KYC identity verification, AML screening, and regulatory reporting;
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where these interests are not overridden by your data protection rights;
• Consent: processing for the purpose of sending promotional communications, where you have expressly opted in. You may withdraw this consent at any time by contacting [email protected].

5. Data Sharing and Disclosure

5.1 new1bet does not sell, rent, or trade your personal data to third parties for commercial or advertising purposes.

5.2 new1bet may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors: Touch n Go, Boost, GrabPay, FPX participating banks (Maybank, CIMB, Public Bank, Hong Leong Bank), USDT TRC20 network operators, and 7-Eleven Cliqq — for the purpose of processing deposits and withdrawals in MYR;
• Identity verification providers: third-party KYC and AML screening services required under new1bet's operating licence;
• Game content providers: licensed game studios (including live casino and slot providers) who receive session tokens but not full personal profiles;
• IT and hosting service providers: cloud infrastructure and platform hosting providers who process data on new1bet's behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: where new1bet is required to disclose data by a lawful order, court direction, or mandatory regulatory reporting obligation. new1bet will not disclose data to law enforcement on an voluntary basis without a lawful order except where necessary to prevent serious harm.

5.3 All third-party processors engaged by new1bet are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with new1bet's written instructions.

6. Cookies and Tracking Technologies

6.1 new1bet uses cookies and similar tracking technologies on new1bet.org. The cookies we use fall into the following categories:

• Strictly necessary cookies: required for the platform to function, including session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without preventing core platform functionality;
• Functional cookies: remember your preferences such as language settings, game display options, and "Remember me" login state on trusted devices;
• Analytics cookies: first-party analytics data used to understand how Players navigate the platform, which products are most used, and where technical errors occur. This data is aggregated and does not identify individual users.

6.2 new1bet does not place third-party advertising or cross-site tracking cookies on your device. We do not participate in third-party advertising networks.

6.3 You may manage cookie settings through your browser settings. Disabling strictly necessary cookies will impair or prevent your ability to use the new1bet platform.

7. Data Security

7.1 new1bet implements the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption on all data in transit between your device and new1bet servers;
• AES-256 encryption of personal data at rest on new1bet servers;
• Bcrypt or equivalent irreversible hashing of account passwords — plain-text passwords are never stored;
• Role-based access controls limiting staff access to personal data to the minimum necessary for their function;
• Regular security audits and penetration testing of the new1bet platform;
• Incident response procedures for identifying, containing, and reporting data security incidents.

7.2 While new1bet takes all reasonable measures to protect your data, no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for maintaining the security of your new1bet account credentials.

7.3 In the event of a data security incident that is likely to result in a risk to your rights and freedoms, new1bet will notify affected Players without undue delay and will take immediate steps to mitigate the impact.

8. Data Retention

8.1 new1bet retains your personal data for the following periods:

• Active account data: retained for the duration of your account registration plus 5 years following account closure, to meet regulatory and licensing requirements;
• KYC and identity verification data: retained for a minimum of 5 years following your last transaction, as required under AML regulations;
• Financial and transaction records: retained for a minimum of 5 years following the transaction date, for audit, tax, and regulatory purposes;
• Support and communications records: retained for 3 years following the close of the relevant matter;
• Technical and log data: retained for 12 months on a rolling basis for security monitoring purposes.

8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

9. Your Data Rights

9.1 Subject to applicable data protection law and the limitations imposed by our regulatory and legal obligations, you have the following rights in relation to your personal data held by new1bet:

• Right of access: you may request a copy of the personal data new1bet holds about you;
• Right of rectification: you may request correction of inaccurate or incomplete personal data;
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restrict processing: you may request that we limit the processing of your personal data in certain circumstances;
• Right to data portability: you may request your personal data in a structured, commonly used, machine-readable format;
• Right to object: you may object to processing based on our legitimate interests, including direct marketing.

9.2 To exercise any of the above rights, please contact new1bet at [email protected]. new1bet will respond to all valid requests within 30 calendar days. We may need to verify your identity before processing your request.

9.3 new1bet may be required to retain certain personal data notwithstanding a deletion request, where retention is mandated by applicable law or licensing requirements.

10. International Data Transfers

10.1 new1bet's platform infrastructure may involve the storage and processing of personal data on servers located outside of Malaysia. Where personal data is transferred internationally, new1bet ensures that appropriate safeguards are in place — including standard contractual clauses, data processing agreements, or transfers to countries recognised as providing an adequate level of data protection.

10.2 Payment data processed via Malaysian payment methods (Touch n Go eWallet, Boost, GrabPay, FPX) is subject to the privacy policies and data practices of the respective Malaysian payment operators, which are independent of new1bet.

11. Minors

11.1 The new1bet platform is strictly restricted to individuals aged 21 years and above. new1bet does not knowingly collect personal data from individuals under the age of 21.

11.2 If new1bet becomes aware that personal data has been collected from an individual under 21, that account will be immediately suspended and all personal data associated with the account will be deleted. Any deposits received will be returned to the depositing source.

11.3 If you believe that a person under 21 has registered a new1bet account, please contact us immediately at [email protected].

12. Policy Updates

12.1 new1bet reserves the right to update or amend this Privacy Policy at any time. Updates will be published on this page with a revised effective date. Where changes are material, new1bet will provide notice to registered Players via email or in-platform notification.

12.2 Your continued use of the new1bet platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, you should discontinue use of the platform and contact new1bet to close your account.

13. Contact Us

For any questions, requests, or complaints relating to this Privacy Policy or new1bet's handling of your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week on all pages of new1bet.org

This Privacy Policy was last updated on 1 January 2026. The most current version will always be available at https://new1bet.org/privacy-policy.